Update from Version 13 to 14 don't work

[Marcel Duemig]

Hi Nitro Team,

i want to Update from Version 13 to  the latest. My License number don't work on your website.

How can i Upgrade?

Thanks for your answer,

Rgds,

Marcel

[Leslie V]

Hello @Marcel Duemig

Thanks for contacting Nitro!

I have made some modifications to your records to allow the upgrade.
I recommend that you try again to upgrade here: https://www.gonitro.com/pro/upgrade

Please let me know how that goes.
 

[Marcel Duemig]

hello Leslie,

thanks for your help. it works now.

[Leslie V]

Hi @Marcel Duemig

That is great to hear! Should you need further assistance, please don't hesitate to contact us again.

[Eduardo Lopez]

Hi, I bought Nitro Pro Version 13 on 04/30/2021.  In addition I pay an annual fee for Product Updates unlimited. I haven't been able to upgrade to version 14.  Can you help me please? Thank you

Edited October 18, 2023 by Eduardo Lopez

[Leslie V]

Hello @Eduardo Lopez

Thanks for contacting Nitro!

I have made some modifications to your records to allow the upgrade.
I recommend that you try again to upgrade here: https://www.gonitro.com/pro/upgrade

Please let me know how that goes.
 

[Eduardo Lopez]

Thank you Leslie!!!

[Leslie V]

You're welcome, @Eduardo Lopez! Should you need further assistance, please don't hesitate to contact us again.

[Aung Thaw Hein]

Dear Sir,

I bought Nitro Pro 13 on Jun 13, 2022 with unlimited product updates within 1 year from date of purchase. and now i found new version 14 on website. Can you kindly check to which version i am able to upgrade or updates? Thanks