Switching license from old laptop to new laptop

[Steve Ruszak]

I paid for Nitro Pro 13 back in February 2020.  The serial number is ***.  Your system recognized this SN in letting me deactivate my old dead laptop, but then refused to recognize it when using it to activate Nitro Pro on the new laptop.  I'm entitled to have Nitro Pro on 2 devices.  Your activation portal just leaves me in a useless frustrating loop that does not fix the problem.  

On top of that, your supposed 14-day trial on the Nitro Pro 14 download mysteriously expired within just a couple hours, so I don't even have 14 days to resolve this with you.  I am now only able to access your product on my desktop computer, when I paid for a 2-device license.  

I would like to remain a happy customer, but unless I get help to resolve this issue, I will be very unhappy ... and vocal on social media about it.

Please respond asap.  Thanks.

Steve Ruszak

steveruszak@msn.com

Edited October 19, 2023 by Leslie V
Deleted Confidential Information

[Leslie V]

Hello @Steve Ruszak

Your serial number is for Nitro PDF Pro 13. Please uninstall the version you installed.

And then get the correct version 13 installer from the page below:
https://www.gonitro.com/nps/product-details/downloads

After installation, activate with your serial number.

Please let me know how that goes.
 

[Steve Ruszak]

That fixed the problem.  Thank you very much!!!

Why doesn't the Nitro website address this issue of moving a previously purchased older version from an old device to a new one??? 

Why waste everyone's time by having to post messages on a board?

But thanks for your help!!!

[Leslie V]

You're welcome, @Steve Ruszak

We appreciate your feedback, I'll be sure to pass it on to our team.

Should you need further assistance, please don't hesitate to contact us again.