Migrate program to a new computer

[Emad Bassili]

Hi

I have Nitro Pro 10 installed on my old computer and I wand to move it to the new computer that I just bought, but the activation 18 digit code is not accepted.

What to do?

[Allain Umailin]

Hello @Emad Bassili,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 10? This matters because our business installers are different from the online ones.

You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Emad Bassili]

On 10/23/2023 at 11:55 PM, Allain Umailin said:

Hello @Emad Bassili,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 10? This matters because our business installers are different from the online ones.

You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread.

Thank you very much in advance and I am looking forward to hearing back from you. 

My serial number is 1070-wwxxyyzz-744813

Edited October 25, 2023 by Allain Umailin

[Allain Umailin]

Hello @Emad Bassili,

Did you purchase your program from Indigo Software, an Amazon/eBay seller, or from The Soft Coffee? 

If yes, could you please share the email message or the invoice they sent you after purchasing?

Otherwise, where did you purchase it, and did they just send you an email to ask first for the software's installation ID before providing the serial number?

Thank you and I am looking forward to hearing back from you soon. 

[Emad Bassili]

 New message from: garyb7001 (1,158)

Install it and send me the INSTALLATION ID (32 numbers) Help>Activate>Advanced>Manual I'll send you the pro activation details afterwards! Thank you   Do these photos violate eBay policies? Let us know Reply

 

Nitro Pro 11 PDF Reader Creator Editor | Full version | Lifetime License

Edited October 30, 2023 by Allain Umailin

[Allain Umailin]

Hello @Emad Bassili,

This eBay seller is not an authorized Nitro re-seller and the serial number they sold to you seems to be a cracked version, this is the reason why that serial number does not exist in our system, Nitro's licensing server.

When you purchase a Nitro Pro license from a legitimate re-seller or directly from Nitro, you will automatically receive a serial number. 

Similar reports from a few users also shared that they asked first for the software's installation ID before providing the serial number then instructed you to manually activate the software that did not go through our licensing server.

Legit and authorized re-sellers ( https://www.gonitro.com/partners ) will not ask for the installation ID before providing a serial number.  

My apologies but Nitro Support cannot assist you further due to a serial number that does not exist in our licensing server.

You may reach out to eBay Customer Service to report this fraudulent seller.

If you are interested in purchasing 'Nitro PDF Pro' from our website, kindly visit https://www.gonitro.com/pricing