Jeannie Gudde Posted October 23, 2023 Report Share Posted October 23, 2023 I have Nitro Pro 13 and it starting saying my account was expired. When I try to sign back in, it does not recognize my serial number. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 24, 2023 Official Nitronaut Report Share Posted October 24, 2023 Hi @Jeannie Gudde Thanks for your message. I'm happy to assist you. The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro. Your serial number is for Nitro PDF Pro 13. Please uninstall the version you installed. And then get the correct version 13 installer from the page below: https://www.gonitro.com/nps/product-details/downloads After installation, activate with your serial number: 504922967253957437 Please let me know how that goes. Link to comment Share on other sites More sharing options...
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