Gordon Shockley Posted October 23, 2023 Report Share Posted October 23, 2023 Trying to install Nitro 12 on a second computer (it says I have two licenses). When I input the serial number for activation, I repeatedly get "-24 Activation" Code. I then click on "Submit a Ticket," but that places me in a loop to "deactivate my license." The page promises that deactivating my license (only one is activated and works fine on my other computer) will allow me to activate. It does not as, once again, "-24 Activation Error" appears. Nowhere can I find where to submit a ticket or otherwise email for support (even though apparently I purchased Nitro VIP Support on my invoice). I get stuck in that loop for deactivation or the community forum, hence this post. 1 Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 24, 2023 Official Nitronaut Report Share Posted October 24, 2023 Hello @Gordon Shockley Thank you for reaching out to us through our Community Forums! I sent you a direct message regarding this. Cheers! Link to comment Share on other sites More sharing options...
Julie ross Posted October 25, 2023 Report Share Posted October 25, 2023 I'm having the same problem... what is the solution? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 25, 2023 Official Nitronaut Report Share Posted October 25, 2023 11 hours ago, Julie ross said: I'm having the same problem... what is the solution? Hi @Julie ross I sent you direct message regarding this. Cheers! Link to comment Share on other sites More sharing options...
r.silvano@arbame.com.br Posted November 22, 2023 Report Share Posted November 22, 2023 On 24/10/2023 at 09:59, Leslie V said: Olá@Gordon Shockley Obrigado por entrar em contato conosco por meio de nossos Fóruns da Comunidade! Enviei uma mensagem direta para você sobre isso. Saúde! Estou com mesmo problema. Link to comment Share on other sites More sharing options...
r.silvano@arbame.com.br Posted November 22, 2023 Report Share Posted November 22, 2023 I'm having the same problem... what is the solution? Link to comment Share on other sites More sharing options...
Chris Allen Posted November 28, 2023 Report Share Posted November 28, 2023 I am encountering the same issue. As a result I cannot upgrade Nitro Pro. Can Leslie or one of his/her Nitronauts tell me how to work through this? Thanks, Chris Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 7 Official Nitronaut Report Share Posted January 7 On 11/23/2023 at 2:25 AM, r.silvano@arbame.com.br said: I'm having the same problem... what is the solution? Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 7 Official Nitronaut Report Share Posted January 7 On 11/29/2023 at 3:35 AM, Chris Allen said: I am encountering the same issue. As a result I cannot upgrade Nitro Pro. Can Leslie or one of his/her Nitronauts tell me how to work through this? Thanks, Chris Hi @Chris Allen You purchased Nitro Pro 11. Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down. You may refer to our Sunset Policy here: https://www.gonitro.com/nps/product-details/sunset-policy We recommend to upgrade to our latest version, V14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 14, please visit our upgrade page: https://www.gonitro.com/pro/upgrade Please let us know if you need any further assistance. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now