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Serial is wrong during activation


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I had nitro pdf 12,  moved to 13 cause I had no choice,  i deactivated 1 serial number for the new program and my serial number doesnt work on nitro pdf 13


My serial number is **

Edited by Leslie V
Deleted Confidential Information (Serial Number)
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  • Official Nitronaut

Hello Maximus,

Thanks for your message. I'm happy to assist you.

The error message you are getting that the serial number you are trying to activate is for a different version of Nitro PDF Pro.

Your serial number is for Nitro PDF Pro 9. Please note that we no longer support Nitro Pro 9  and its activation servers have been shut down. You may refer to our Sunset Policy here: https://www.gonitro.com/nps/product-details/sunset-policy

We recommend to upgrade to our latest version, V14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 14, please visit our upgrade page: 
Please let us know if you need any further assistance.

Edited by Leslie V
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I dont want to pay again.  

In this way, you are forcing old customer happy with one of your older versions, to buy a new one, if they find themselves in the same situation! 

Other firms as Acronis, are offering their customers the  possibility to re-download any soft they have have bought, even if it is an older "not supported" version. Besides, whats the point of asking for any support, just to obtain again what I already paid for, when your trying to upsale me?

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