Can't deactivate to activate on new PC

[terry@cranwelljames.co.uk]

Hi, I'm trying to deactivate Nitro Pro (version 12) to reactivate on a new PC but initially received error message 24. 

I therefore tried to submit a support ticket and having submitted my license key, pressed the deactivate button but received a message saying "please select devices to deactivate" but there is nowhere to choose a device!

How do I deactivate?

Many thanks

Terry

[Allain Umailin]

Hello @terry@cranwelljames.co.uk,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones.

You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread.

Thank you very much in advance and I am looking forward to hearing back from you. 

[terry@cranwelljames.co.uk]

Thanks, Allain, the serial number is 234600 xxyyzz 035036

Kind regards

Terry

Edited November 6, 2023 by Allain Umailin

[Allain Umailin]

Hello @terry@cranwelljames.co.uk,

Thank you for this information.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down which is why you are having issues.

We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released version 13. 

You can find these Nitro Pro 12.16.9.574 installers and activate it with your current Nitro Pro 11 serial number 234600-xxyyzz-035036:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

Thank you for choosing Nitro and I hope this helps.