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License activate problem

Carlos Caceres

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Carlos Caceres

I removed nitro software from one laptop  and deactivate in web, then used same license on another laptop but get this error message

"The serial number entered doesn't exist"

Image of my license: License


Edited by Reymund Oyong
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  • Official Nitronaut
Reymund Oyong

Greetings @Carlos Caceres

Thank you for reaching out through our Community Forums!

An activation issue will likely occur if the version of the license does not match the version of the application that you would like to activate. 

To check which version is installed on the computer, launch Nitro PDF Pro and then navigate to the Help tab > About Nitro Pro. 
If the version does not match your license, which is version 13, please uninstall and then install Nitro PDF Pro 13 using the installer from the link below: 

https://www.gonitro.com/product-details/downloads - please click the 'Download Nitro Pro 13' link. 

Kind regards, 

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