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Lack of support for their product.

Eric Sanchez

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I am struggling to resolve an issue with Nitro PDF Pro and an even larger part of that struggle is just getting help from Nitro Support. In this day and age for a technology vendor to not provide phone support is shocking. I have an open support ticket and I have responded to that email. I have messaged the support person via this website and still no response. If there are a limited number of support persons at Nitro hopefully someone else who is available can reach out to me to assist me. For reference here is the Nitro Support Case - 003***97 - Nitro Pro Login Error

Edited by Reymund Oyong
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  • Official Nitronaut
Reymund Oyong

Greetings @Eric Sanchez

Thank you for reaching out through our Community Forums!

We have already responded to the support ticket, and the instructions were sent to Jacob. 
I recommend sending your additional questions and follow-ups to the support case to avoid repeated communications and confusion. 

Thank you for your patience in this matter. 

Kind regards, 

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