Upgrading issue

[Stephen Neale]

Hi Team,

When I upgraded to NitroPro V13, I was promised a free upgrade to NitroPro V14 when it was released. I have been trying to arrange the free upgrade for a while now with no success.

I couldn't log into my account, as my original password does not work for some reason.

I request a password reset and nothing gets sent to my email address.

Support pages just send you around in circles.

I have had to sign up for a trial version and get a new password that way, so I could enter the forum to report the upgrade issue.

The email I originally received stated clearly, I am entitled to the A complimentary upgrade to the newest release of Nitro PDF Pro, which I took up the then offer and upgraded to V13 at the time.

As a long time user of Nitro Pro, I would appreciate some assistance in upgrading to the new V14 and previously promised.

I await your help with this issue.

[Reymund Oyong]

Greetings @Stephen Neale

Thank you for reaching out through our Community Forums!

Please allow me to look into this and get back to you once I have reviewed your recent license purchase. 
Thank you for your patience in this matter. 

Kind regards, 

[Stephen Neale]

Thank you for help.

Do you need any details from me, to look into it further.

[Reymund Oyong]

Greetings @Stephen Neale

A support case has been created on your behalf to further assist you with your upgrade concern. 
Kindly send your updates and follow-ups through the support ticket. 

Kind regards,