PDF Creator - Spooling data

[Gordon Shockley]

Hi.  I was recently able to reactivate Nitro Pro 12 with your help (thank you!).  I just tried to print with the Nitro PDF Creator facility and it seems to just hang forever with a "Spooling data" box.  What can I do?

Thank you,

Gordon  

[Allain Umailin]

Hello @Gordon Shockley,

Thank you for reaching out to us through our Community Forums!

To further assist you, did you install Nitro Pro 12 on a physical machine or a virtual one?

What OS is installed on your computer (Windows 8.0, 8.1, 10, or 11, and whether it is 32-bit or 64-bit)? 

Is it by any chance with an ARM Processor?

Thank you very much in advance and I look forward to hearing back from you.

[Gordon Shockley]

Hi.  Thanks for replying.  Answers below:

To further assist you, did you install Nitro Pro 12 on a physical machine or a virtual one? physical

What OS is installed on your computer (Windows 8.0, 8.1, 10, or 11, and whether it is 32-bit or 64-bit)? Windows 11 64-bit 

Is it by any chance with an ARM Processor? No

Thank you very much in advance and I look forward to hearing back from you.

[Allain Umailin]

Hello @Gordon Shockley,

Thank you for this information and my apologies for the delay.

Please note that we no longer support Nitro Pro 12.

We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 14 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

To know more about some enhancements and fixes with Nitro PDF Pro 14, please visit our Release Notes page https://www.gonitro.com/product-details/release-notes 

In addition to that and many other feature improvements, version 14 also contains some important security vulnerability fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates 

Alternatively, if you prefer to stay with Nitro Pro 12, let us try some troubleshooting by referring to these steps:

1. Download and run our Clean Up utility to uninstall your current Nitro Pro and reboot your machine:

https://downloads.gonitro.com/professional_13.70.7.60/install-cleanup/install-cleanup.zip 

2. After rebooting, download and install the latest version of Visual Studio (vc_redist.x64.exe & vc_redist.x86.exe) then reboot again your machine. Visual Studio 2015, 2017, 2019, and 2022 all share the same redistributable files:

https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads 

3. Clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 12.16.9.574 using the installer from this page:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have a 32-bit or 64-bit Windows system, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 
 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. To bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

5. After installation, you can activate it by opening Nitro PDF Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 234601-uvwxyz-632501

Thank you for choosing Nitro and I hope this helps.