Will not update and will not print and NO SUPPORT

[shelli@ccrtc.com]

The product will not update and will not print correctly.  It is printing every page in the size of a postage stamp.  I cannot print with this at all.  When I try and find out if there are any updates a window pops up saying there was a problem while checking for updates.  When I click on submit a support ticket I am redirected to a Salesforce site that says: 

URL No Longer Exists

You have attempted to reach a URL that no longer exists on salesforce.com.

 

So apparently there is no product support available???  Do I have to switch back to Acrobat?  

[Allain Umailin]

Hello @shelli@ccrtc.com,

Thank you for reaching out to us through our Community Forums!

To further assist you, could you please provide the serial number of your Nitro Pro 12? This matters because our business installers are different from the online ones.

You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread.

Thank you very much in advance and I am looking forward to hearing back from you.