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Activating Nitro Pro to New Computer


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I have a license for Nitro Pro that I am trying to activate on my new computer. I downloaded Nitro Pro trial version from Nitro Pro website, but it is version 14 and says it cannot find my serial number. On another Nitro Pro website related to moving license between computers, it seems to find my license, which says I have two activations remaining, but it also wants me to click a  "Deactivate" button. When I click the "Deactivate" button, it tells me to identify a device, but there are no devices to choose from. It is an endless loop.

How do I transfer my Nitro Pro license serial number to activate Nitro Pro on my new computer?

I can provide serial number and account email address upon request, through non-public forum.

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  • Official Nitronaut

Hello @JamesWHoward

Thanks for reaching out to us!

Please note that we no longer support Nitro Pro 9 and its activation servers have been shut down. You may refer to our Sunset Policy here: https://www.gonitro.com/nps/product-details/sunset-policy 

We recommend to upgrade to our latest version, V14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 14, please visit our upgrade page: 
Please let us know if you need any further assistance.

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