Reinstall

[Caroline wells]

Hi 

 

I have been with Nitro for years, I submitted a support ticket after de activating  it twice following the instructions on the website. i am being told on the support ticket that I don't have a licence. Please can you help? I have tried putting my code into the activation on Nitor but it doesn't work however it recognises it on the deactivation screen! 

 

Please can you help. 

 

Thanks 

 

caroline

[Leslie V]

Hello @Caroline wells

Thank you for reaching out to us through our Community Forums!

I sent you a direct message with your serial number.

Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

 I hope this helps. Let me know if you require anything else.