Anne Schneider Posted November 7, 2023 Report Share Posted November 7, 2023 I cannot print pdf documents from Nitro. It seems that Nitro is not communicating with my Fuji Xerox printer. I can print word documents, emails, web pags, excel spreadsheets etc without a problem. Given most of the plans I print for work are in pdf this is a big problem. Any and all help appreciated. Link to comment Share on other sites More sharing options...
Anne Schneider Posted November 8, 2023 Author Report Share Posted November 8, 2023 I cannot print pdf documents from Nitro. It seems that Nitro is not communicating with my Fuji Xerox printer. I can print word documents, emails, web pags, excel spreadsheets etc without a problem. Given most of the plans I print for work are in pdf this is a big problem. I have uninstalled Version 13 and purchased the upgrade to 14 and still have the same problem. This is getting urgent as I can't print plans for work. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 13, 2023 Official Nitronaut Report Share Posted November 13, 2023 Hello @Anne Schneider, Thank you for reaching out to us through our Community Forums! Is your Fuji Xerox printer directly connected to your machine or it is a network printer? Are any of your colleagues experiencing the same issue? When you try to print PDFs to your printer, are you getting any error messages or just nothing happens? Thank you very much in advance and I look forward to hearing back from you. Link to comment Share on other sites More sharing options...
Anne Schneider Posted November 14, 2023 Author Report Share Posted November 14, 2023 Hi Allain, thanks for getting back to me. The printer is connected via a router. There is only hubby and I here. He has no issues at all when printing from Nitro. However he is running Nitro Pro 11. I am using Nitro Pro 14. When I try to print I get nothing. No error messages. Cheers, Anne Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 14, 2023 Official Nitronaut Report Share Posted November 14, 2023 Hello @Anne Schneider, Thank you for this information. However, we no longer support Nitro Pro 11. My apologies. Link to comment Share on other sites More sharing options...
Anne Schneider Posted November 14, 2023 Author Report Share Posted November 14, 2023 Allain, you misread my answers. My husband uses Nitro Pro 11 - he does not have any issues. I, however, use Nitro Pro 14 - I am having problems! I am the one who cannot print. Thanks, Anne Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 27, 2023 Official Nitronaut Report Share Posted November 27, 2023 Hello @Anne Schneider, Thank you for this clarification and my apologies for the confusion. Could you please provide the exact model of your Fuji Xerox printer? Link to comment Share on other sites More sharing options...
Anne Schneider Posted November 27, 2023 Author Report Share Posted November 27, 2023 Hi Allain, all good. I ended up dealing with Joseph from Nitro. This had him very confused also, and he offered many options to try and resolve this. In the end I found the "reboot" option when I logged on to the printer itself, and as I said to Joseph, I decided to try that rather than give both the PC and printer a swift kick, and it worked! I now have no problems with printers. Cheers, Anne Link to comment Share on other sites More sharing options...
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