Unable to deactivate Nitro Pro 12 License

[Daniel Kinlichee]

I am running into an issue where I cannot deactivate my Nitro Pro license. I enter in the serial number and I am prompted to select devices to deactivate but nothing happens afterward. Is there any additional steps I am missing?

[Allain Umailin]

Hello @Daniel Kinlichee,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 12? This matters because our business installers are different from the online ones.

You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Daniel Kinlichee]

Hello @Allain Umailin,

I appreciate the response. The serial number we have is 234600-xxyyzz-170526.

Also, I failed to mention this in my original post but when we attempt to activate the license manually, we are prompted to copy and paste a pre-generated certificate but the prompt is blank so there is nothing to copy. Considering this, prior to deactivating the serial number, would you be able to provide more insight to this issue?

 

Edited November 13, 2023 by Allain Umailin

[Alexander Hoekstra]

I have the same issue. I had to install Nitro Pro on a new computer but cannot deactivate my old license.  I enter in the serial number and I am prompted to select devices to deactivate but nothing happens afterward. Is there any additional steps I am missing? 

Serial nr: 234601-xxyyzz-428520

Edited November 13, 2023 by Allain Umailin

[Allain Umailin]

Hello @Daniel Kinlichee,

Thank you for this information.

Please note that we no longer support Nitro Pro 12. 

We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 14 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13 (Q4 2019). 

You can find these Nitro Pro 12.16.9.574 installers and activate it with your current Nitro Pro 12 serial number:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Thank you for choosing Nitro and I hope this helps.

Edited November 13, 2023 by Allain Umailin

[Allain Umailin]

Hello @Alexander Hoekstra,

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down which is why you are having issues deactivating.

We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 14 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13 (Q4 2019). 

You can find these Nitro Pro 12.16.9.574 installers and activate it with your current Nitro Pro 10  serial number:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Thank you for choosing Nitro and I hope this helps.

[Daniel Kinlichee]

Hello,

I appreciate the update. I have attempted to activate Nitro Pro using the serial number I provided earlier but I get an error where I cannot activate the license automatically. When I attempt to manually activate the license, the pre-generated certificate is not appearing. Is there something I can do to get this certificate? Please let me know when you are able. Thank you.

 

[Allain Umailin]

Hello @Daniel Kinlichee,

Could you please send over a screenshot of the error message?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

[Roy Evans]

I've also tried to deactivate and was unable to deactivate my license.   I submitted a ticket over a week ago but I haven't received a response yet.  

[Allain Umailin]

Hello @Roy Evans,

Thank you for reaching out to us through our Community Forums!

When you attempted to deactivate, did you use our Activation Portal?

Thanks in advance!