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Nitro pro 13 - reinstalled and same error

Michel Barrette

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Michel Barrette

My nitro pro 13 is no longer working.


I can open the application, the splash screen opens for a split second then closes, application is open in the task bar but when hovered over its grey.



click on it and it doesn't open, stays hidden  / invisible.


system tray is there, the application allows PDF to be opened but with the same results. 


I work in I.T. so don't ask me to do mundane things first. Been there, done that: restart, reinstall, remove completely and reinstall.  

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  • Official Nitronaut

Hello @Michel Barrette

Thanks for reaching out to us!

Please try to hold down the “Shift” key while right-clicking the program in the taskbar, then select “Move“. Use the arrow keys to move the window into view.

I hope that helps!

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