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Nitro Pro pages appears to be blank

Mike Mohabir

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Hello Support,

Random documents are opening with blank pages, closing and reopening the same document resolves the issue but it's annoying. I've clean removed Nitro Please advise

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Allain Umailin

Hello @Mike Mohabir,

Thank you for reaching out to us through our Community Forums!

In order for me to further investigate your concern, could you please provide me with the following?:

-Does this happen only when you open large PDF files or also small ones?

-Where are the files saved (local, a shared drive or an external drive) when you’re trying to _? Can you check if you have the same issue when the file is saved locally?

-Does this happen with every file? If it's a single file, how was this file created and what software was used (e.g. from an external source like a website, from an email message, AutoCad converted-to-PDF files, Crystal Reports (ERP), or an internal application/reporting tool)? 

Thank you very much in advance and I look forward to hearing back from you. 

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Thank you for your response.

only happens with large files, source is on a shared drive windows 2016 server. The issue is random and once the file is closed and re-opened it’s fine all pages are displayed. 

I will gather more info from the user today reguarding how the file was created also confirm if small files are affected

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