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Unable to upgrade v13 to v14, plus broken links when navigating the support pages

Martin Staufenberg

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Martin Staufenberg

Hello, when attempting to upgrade, get error 'we were unable to validate your serial number...'  however, when I go to activate/deactivate, my serial number is able to be validated.  Mayhaps the db link for tracing serial numbers on the upgrade page is not the same as the one used for activating/deactivating serial numbers?

I am running version and is eligible for upgrade to v14.


On the upgrade page [https://www.gonitro.com/support/upgrade] the link to "find your serial number" is broken.

The link on support page [https://www.gonitro.com/support] the link to the knowledgebase (https://kb.gonitro.com/knowledgebase) is broken. 

What is equally frustrating is that if you click on the "report broken link" on the pages, that takes you to --- which then re-directs one to --- which then tries to sell you an account for Salesforce.


- Martin S.

Edited by Allain Umailin
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Martin Staufenberg

...sigh... I have to get a moderator to approve my request for help?

Feels like calling 911 and getting a recording to leave a message after the beep...

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  • Official Nitronaut
Allain Umailin

Hello @Martin Staufenberg,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay.

Adjustments to your account have been executed so please try again upgrading your Nitro PDFPro 13 to Nitro PDF Pro 14 through our https://www.gonitro.com/support/upgrade by entering its serial number. 

Thank you for choosing Nitro and I hope this helps.

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Martin Staufenberg

Thank you, sir.

The correction you did allow the serial number to be recognized.

Have an enjoyable Christmas and New Year.



Edited by Martin Staufenberg
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