Moving Version 12 to a new computer

[Jim McKenna]

Hi, I am moving version 12 to a new computer and understand I have to download and install  version 12169574  and saw this link in the forum: https://downloads.gonitro.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi  However, I am not getting that link to work.  Also, when I tried to both activate the new computer and deactivate the old computer, I get an error 24.  I was thinking that my license allows two installations  I do have my license number, which I would be happy to email to you. Would be grateful for assistance.  Thank you.

[Allain Umailin]

Hello @Jim McKenna,

Thank you for reaching out to us through our Community Forums!

If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

Thank you for choosing Nitro and I hope this helps.