ED JANISON Posted November 14, 2023 Report Share Posted November 14, 2023 i am trying to reinstall v14 after a system crash. will not let me do so. tells me that lic # doesn't exist. please advise. can provide pdfs of relevant documents Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 14, 2023 Official Nitronaut Report Share Posted November 14, 2023 Hello @ED JANISON, Thank you for reaching out to us through our Community Forums! Looking at your account records, you purchase Nitro PDF Pro 13, not version 14. Did you use another email address to purchase your Nitro PDF Pro 14? If yes, could you please provide it so I can check the details and the status of the new serial number? Thank you very much in advance and I look forward to hearing back from you. Link to comment Share on other sites More sharing options...
ED JANISON Posted November 14, 2023 Author Report Share Posted November 14, 2023 I downloaded v13 that did the trick. Link to comment Share on other sites More sharing options...
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