Remove computers on license

[CF Legal]

Reinstalled windows, and I can't get Nitro to work.  It says our licenses are already used.  How can I remove the authoriztations on the "computers" that no longer exist?

[Leslie V]

Hello @CF Legal

Thank you for contacting us - I'm happy to assist you.

I released your serial number so you can reactivate. Can you please try again and let me know how that goes?

If in the future, you would like to move your license to a new computer, or plan on reformatting your computer, I suggest you deactivate first by clicking on: Help tab > About Nitro Pro > Activate > Deactivate. This will allow you to reactivate on another computer.

I hope this helps. Let me know if you require anything else.