jonathan@fomotor.com Posted November 14, 2023 Report Share Posted November 14, 2023 We have purchased 9 serial numbers and wish to upgrade to 14. I went to https://www.gonitro.com/support/upgrade, but each number gets the error below: We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 16, 2023 Official Nitronaut Report Share Posted November 16, 2023 Hello Jonathan, Thanks for contacting Nitro! I have made some modifications to your records to allow the upgrade. I recommend that you try again to upgrade here: https://www.gonitro.com/pro/upgrade Please let me know how that goes. Link to comment Share on other sites More sharing options...
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