Ahmad Odaimi Posted November 16, 2023 Report Share Posted November 16, 2023 I tried to upgrade from Nitropro12 to 14, but I received this massage "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue." Canv you help in this please Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 16, 2023 Official Nitronaut Report Share Posted November 16, 2023 Hello @Ahmad Odaimi Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
Ahmad Odaimi Posted November 17, 2023 Author Report Share Posted November 17, 2023 (edited) On 11/16/2023 at 11:54 PM, Leslie V said: Hello @Ahmad Odaimi Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. ********** Edited December 14, 2023 by Leslie V Deleted Confidential Information (Serial Number) Link to comment Share on other sites More sharing options...
Ahmad Odaimi Posted November 23, 2023 Author Report Share Posted November 23, 2023 More than one week and no response?!!! Is there a big problem with my serial?😮 Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted December 14, 2023 Official Nitronaut Report Share Posted December 14, 2023 Hello @Ahmad Odaimi I have made some modifications to your records to allow the upgrade. I recommend that you try again to upgrade here: https://www.gonitro.com/pro/upgrade Please let me know how that goes. Link to comment Share on other sites More sharing options...
Luis Alfredo Rincon Posted December 16, 2023 Report Share Posted December 16, 2023 (edited) I have several licences and none can be located, please see below: **** They have been upgraded through the years as I have all of the receipts, but I have been unable to reinstall this software after my computer crashed. I need your help Edited December 21, 2023 by Leslie V Deleted confidential information Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted December 21, 2023 Official Nitronaut Report Share Posted December 21, 2023 Hello @Luis Alfredo Rincon Thank you for reaching out to us through our Community Forums! I sent you a direct message with your serial number. Cheers! Link to comment Share on other sites More sharing options...
zod harry Posted December 23, 2023 Report Share Posted December 23, 2023 (edited) On 11/16/2023 at 6:00 PM, Ahmad Odaimi said: I tried to upgrade from Nitropro12 to 14, but I received this massage "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue." Canv you help in this please same issue what can I do my problem resolved. Edited December 23, 2023 by zod harry Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted December 27, 2023 Official Nitronaut Report Share Posted December 27, 2023 HI @zod harry Thank you for contacting us! Kindly share your serial number with me so I can check. I've been unable to locate it using the email address you provided. I eagerly await your response. Link to comment Share on other sites More sharing options...
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