Nitro 12 Error Code 401

[PETE MILLER]

Everytime I try accessing a pdf using Nitro Error Code 401 pops up but eventually the file opens. My Version is Nitro Pro 12.16.9.574

[Reymund Oyong]

Greetings @PETE MILLER

Thank you for reaching out through our Community Forums!

Please refer to the steps below and see if resolves the 401 message:

1. Open your Nitro PDF Pro then close the 401 error message if it shows up. 
2. At the top right, click the Logout then close Nitro Pro.
3. Open Nitro PDF Pro then click the Login button and login using your Nitro Sign account. 

Kind regards, 

[PETE MILLER]

Tried steps and still get error message 401 when creating pdf.

[Kirby Oaks]

On 11/21/2023 at 9:30 AM, Reymund Oyong said:

Greetings @PETE MILLER

Thank you for reaching out through our Community Forums!

Please refer to the steps below and see if resolves the 401 message:

1. Open your Nitro PDF Pro then close the 401 error message if it shows up. 
2. At the top right, click the Logout then close Nitro Pro.
3. Open Nitro PDF Pro then click the Login button and login using your Nitro Sign account. 

Kind regards, 

I have the same issue. I follow your steps, and it works that time. 24 hours later, same error code. It does not keep me connected.

[PETE MILLER]

On 11/21/2023 at 9:30 AM, Reymund Oyong said:

Greetings @PETE MILLER

Thank you for reaching out through our Community Forums!

Please refer to the steps below and see if resolves the 401 message:

1. Open your Nitro PDF Pro then close the 401 error message if it shows up. 
2. At the top right, click the Logout then close Nitro Pro.
3. Open Nitro PDF Pro then click the Login button and login using your Nitro Sign account. 

Kind regards, 

Tried your suggestion and still receive error 401, any other ideas? This is very annoying and would like to get rid of error.