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I have purchased nitro Pro to replace Adobe Acrobat DC, which I have just uninstalled. I am unable to install the nitro software, either from the cleverbridge email, or downloading from your site. Having failed to find an email address to contact your support department, I have resorted to using your community forum.

The installation fails with the message "! Nitro PDF Pro Setup Wizard has failed"

I would like to get this resolved so that I have access to a PDF platform.


Windows 11 23H2

Purchase Information:


Graham Derreck

I don't think you expect me to post my serial number.

Your attention to this will be most appreciated,


Edited by Reymund Oyong
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Reymund Oyong

Greetings @gderreck@shaw.ca

Thank you for reaching out through our Community Forums!

In checking the provided email address, I can see that you have a version 14 license. 
Please use the MSI installer below to install Nitro PDF Pro 14:

64bit - https://downloads.gonitro.com/professional_14.17.2.29/en/retail/nitro_pro14_ba_x64.msi
32bit - https://downloads.gonitro.com/professional_14.17.2.29/en/retail/nitro_pro14_ba_x86.msi

After the installation, you can activate by launching the application and then navigating to the Help tab > About Nitro Pro > Activate, enter the serial number then click Activate. 

Kind regards, 

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