I'm unable to activate on my mac using the provide serial #

[Payeman Raja]

I'm unable to activate on my mac using the provided serial number. Register button is grayed out. Should I request a refund and re-purchase from the Mac App store?

 

[Reymund Oyong]

Greetings @Payeman Raja

Thank you for reaching out through our Community Forums!

Could you please provide the license you were using to activate the Nitro PDF Pro on your Mac?
You can safely send the serial number in this post as we hide it before approving the post. 

Kind regards, 

[Payeman Raja]

Hi @Reymund Oyong,

Appreciate your reply. Here is my order info:

Cleverbridge Reference #: 4******77

Serial #: 504************031

Edited February 20 by Reymund Oyong
Hide Serial Number and reference number. Refund has been issued via support ticket.

[Payeman Raja]

@Reymund Oyong any update here?