Serialnumber not recognized

[c.priem@chello.nl]

I'm interested to upgrade my Nitro pro V13 to V14,but my serialnumber (cleverbridge purchase) is not recognized.

[Reymund Oyong]

Greetings @c.priem@chello.nl

Thank you for reaching out through our Community Forums!

Please provide the serial number that you would like to upgrade to the latest version (Nitro PDF Pro 14).
We need this information so we can review its eligibility for upgrade. 

Kind regards, 

[c.priem@chello.nl]

On 11/21/2023 at 11:36 PM, Reymund Oyong said:

Greetings @c.priem@chello.nl

Thank you for reaching out through our Community Forums!

Please provide the serial number that you would like to upgrade to the latest version (Nitro PDF Pro 14).
We need this information so we can review its eligibility for upgrade. 

Kind regards, 

License #50**************89

 

Edited January 9 by Reymund Oyong
Hide Serial Number

[c.priem@chello.nl]

I provided the SN. but no answer sofar

[Reymund Oyong]

Greetings @c.priem@chello.nl

My sincere apologies for the delay in getting back to your update in this thread. 

I have made the necessary adjustments to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal.
Please access again our Upgrade Page and then try to upgrade your serial number. 

Kind regards,