Upgrade 4 x Version 13 Licenses.

[andrew gilbert]

I have 4 licenses purchased through a different account for the company that I need to upgrade to version 14 so that everyone has the same capabilities but am getting the known:

We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

[Leslie V]

Hello @andrew gilbert

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[andrew gilbert]

Hi @Leslie V

I've just sent you them now.

Thank you

[andrew gilbert]

Good Morning,

I provided the serial numbers back in Nov and have had silence since I messaged them to you.

Since this is a public forum the last 5 digits of each serial is as follows

*57778 

*53515 

*63899 

*33540 

Is anyone able to help?

Thank you

 

 

[Leslie V]

Hello @andrew gilbert

I have made some modifications to your records to allow the upgrade.

I recommend that you try to upgrade the version 13 keys here again: https://www.gonitro.com/pro/upgrade 

Please let me know how that goes.