Unable to activate Nitro PDF Pro 13

[Rebecca Shakespeare]

Been provided a license by my employer and it does not exist.

I have downloaded twice, uninstalled and reinstalled, cleared downloads etc and still no joy.

[Allain Umailin]

Hello @Rebecca Shakespeare,

Thank you for reaching out to us through our Community Forums!

Could you please provide the serial number of your employer?

You can send the details of the license in this post so it will be visible to all the moderators.

Rest assured we will hide the serial number before making the post visible to this thread.

Thank you very much in advance and I am looking forward to hearing back from you.

[Rebecca Shakespeare]

Hi @Allain Umailin  the serial is 504999-xxyyzz-519820

Many thanks

Edited November 28, 2023 by Allain Umailin

[Allain Umailin]

Hello @Rebecca Shakespeare,

Thank you for this information.

The error that you are receiving is commonly caused by installing a different version of Nitro PDF Pro. To fix this, kindly uninstall your current Nitro Pro through Control Panel\Programs\Programs and Features and reboot your machine.

Please download Nitro PDF Pro 13 using these links:

x64   https://downloads.gonitro.com/professional_13.70.7.60/en/vlp/nitro_pro13_x64.msi
x32   https://downloads.gonitro.com/professional_13.70.7.60/en/vlp/nitro_pro13_x86.msi 

To know if you have a 32-bit or 64-bit Windows system, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

You can now activate your copy of Nitro PDF Pro by going to the Help tab > About Nitro Pro > Activate, entering your serial number 504999-xxyyzz-519820, and clicking Activate.

Thank you for choosing Nitro and I hope this helps.

[Rebecca Shakespeare]

Thanks @Allain Umailin that has worked - will my colleague need to use the same steps?