Matty Smith Posted November 25, 2023 Report Share Posted November 25, 2023 I am trying to move my NitroPro from my old PC to a new Laptop. I downloaded the trial version to the Laptop, clicked the 'Activation' button and entered my serial number. It was not recognised. I then tried the manual route to activation but that has ended up going down a rabbit hole to no whwere. When I am now in NitroPro on the Laptop the 'Activation' button no longer functions. I have tried to uninstall the trial version on the laptop in order to start again but this was 'blocked'. Where do I go from here? Thanks Matty Smith Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 27, 2023 Official Nitronaut Report Share Posted November 27, 2023 Hello @Matty Smith, Thank you for reaching out to us through our Community Forums! I am afraid I am unable to find the purchase under your name or email address and in order to help you with your request, could you please provide the following information for me? -The full name and address of the purchaser -The alternative email address used to purchase Nitro PDF Pro -A copy of the order invoice. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Matty Smith Posted December 5, 2023 Author Report Share Posted December 5, 2023 Hi Allain I messaged you 5 days ago with the information you asked for but have had no response. Could you review and advise, please? Thanks Matty Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 11, 2023 Official Nitronaut Report Share Posted December 11, 2023 Hello @Matty Smith, Thank you for the private message. Please note that we no longer support Nitro 9 as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 14 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade To know more about some enhancements and fixes with Nitro PDF Pro 14, please visit our Release Notes page https://www.gonitro.com/product-details/release-notes In addition to that and many other feature improvements, version 14 also contains some important security vulnerability fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13 (Q4 2019). You can find these Nitro Pro 12.16.9.574 installers and activate it with your current Nitro Pro 9 serial number 234601-xxyyzz-143933: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps: a. Right-click the link you're trying to download, and select "Save link as..." b. Choose your save location and select "Save" c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep" Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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