Jump to content

License on my laptop

David Burtt

Recommended Posts

I have a license for NitroPDF for my business.  I mainly use the software on my desktop, but occasionally need to use it on my laptop.  The activation code won't work on my laptop, so I can't use NitroPDF when traveling.  How can I activate the SW on my laptop?  It used to work fine but no longer does.

It's also incredibly frustrating that there is no help email, chatline, or phone number I can call, as it's wasted hours of my time trying to find someone who can help resolve this issue and now I'm leaving an email into a forum with no clue whether anyone will respond.

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @David Burtt,

Thank you for reaching out to us through our Community Forums!

Are you referring to your Nitro PDF Pro 13 with serial number 504944-xxyyzz-477493? If yes, my answer is YES.

A single-user license can be used on two machines as long as you follow the rules outlined in our End User License Agreement (EULA):

'Licensee may install one copy of the Licensed Software on a single computer. The primary user of the computer on which the Licensed Software is installed may install a second copy of the software for his or her exclusive use on either a portable computer or a computer located at his or her home, provided the software on the portable or home computer is NOT USED at the same time as the software on the primary computer.'

Please download and install Nitro PDF Pro 13 using these installers on your second Windows device:

x64   https://downloads.gonitro.com/professional_13.70.7.60/en/retail/nitro_pro13_ba_x64.msi 
x32   https://downloads.gonitro.com/professional_13.70.7.60/en/retail/nitro_pro13_ba_x86.msi

To know if you have a 32-bit or 64-bit Windows system, please refer to this article:

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

After installation, you can activate it by opening Nitro PDF Pro 13, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 504944-xxyyzz-477493.

Thank you for choosing Nitro and I hope this helps.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.