License on my laptop

[David Burtt]

I have a license for NitroPDF for my business.  I mainly use the software on my desktop, but occasionally need to use it on my laptop.  The activation code won't work on my laptop, so I can't use NitroPDF when traveling.  How can I activate the SW on my laptop?  It used to work fine but no longer does.

It's also incredibly frustrating that there is no help email, chatline, or phone number I can call, as it's wasted hours of my time trying to find someone who can help resolve this issue and now I'm leaving an email into a forum with no clue whether anyone will respond.

[Allain Umailin]

Hello @David Burtt,

Thank you for reaching out to us through our Community Forums!

Are you referring to your Nitro PDF Pro 13 with serial number 504944-xxyyzz-477493? If yes, my answer is YES.

A single-user license can be used on two machines as long as you follow the rules outlined in our End User License Agreement (EULA):

'Licensee may install one copy of the Licensed Software on a single computer. The primary user of the computer on which the Licensed Software is installed may install a second copy of the software for his or her exclusive use on either a portable computer or a computer located at his or her home, provided the software on the portable or home computer is NOT USED at the same time as the software on the primary computer.'

Please download and install Nitro PDF Pro 13 using these installers on your second Windows device:

x64   https://downloads.gonitro.com/professional_13.70.7.60/en/retail/nitro_pro13_ba_x64.msi 
x32   https://downloads.gonitro.com/professional_13.70.7.60/en/retail/nitro_pro13_ba_x86.msi

To know if you have a 32-bit or 64-bit Windows system, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

After installation, you can activate it by opening Nitro PDF Pro 13, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 504944-xxyyzz-477493.

Thank you for choosing Nitro and I hope this helps.