Upgrade to nitro 14

[Susannah Buckwell]

I want to upgrade my nitro 13 to nitro 14 but was told my serial number wasn't recognised. As a nitro 13 product holder (I can produce receipts) this is obviously incorrect. I find nitro makes almost everything much more difficult than it should be. Please can you help.

[Leslie V]

Hello @Susannah Buckwell

Thanks for contacting Nitro!

I have made some modifications to your records to allow the upgrade.
I recommend that you try again to upgrade here: https://www.gonitro.com/pro/upgrade

Please let me know how that goes.
 

[Susannah Buckwell]

Thanks, I have now been able to upgrade.