Susannah Buckwell Posted December 3, 2023 Report Share Posted December 3, 2023 I want to upgrade my nitro 13 to nitro 14 but was told my serial number wasn't recognised. As a nitro 13 product holder (I can produce receipts) this is obviously incorrect. I find nitro makes almost everything much more difficult than it should be. Please can you help. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted December 5, 2023 Official Nitronaut Report Share Posted December 5, 2023 Hello @Susannah Buckwell Thanks for contacting Nitro! I have made some modifications to your records to allow the upgrade. I recommend that you try again to upgrade here: https://www.gonitro.com/pro/upgrade Please let me know how that goes. Link to comment Share on other sites More sharing options...
Susannah Buckwell Posted December 5, 2023 Author Report Share Posted December 5, 2023 Thanks, I have now been able to upgrade. Link to comment Share on other sites More sharing options...
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