Activation failing

[Danny Petrovski]

Hello,

I am currently migrating a user to a new device and previously had nitro 10 installed and activated.

I am trying to re-activate Nitro 13 with his old serial number from v10 but says the serial is invalid.

Have tried to use the troubleshooting guides and manually activate but no luck.

Can I please have assistance with transferring the license to his new device?

[Danny Petrovski]

Serial number = *************

Edited December 5, 2023 by Leslie V
Deleted Confidential Information (Serial Number)

[Leslie V]

Hello @Danny Petrovski

Thanks for reaching out to us! I am happy to assist you.

Please note that we no longer support Nitro Pro 10  and its activation servers have been shut down. You may refer to our Sunset Policy here: https://www.gonitro.com/nps/product-details/sunset-policy

We recommend to upgrade to our latest version, V14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 14, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Please let us know if you need any further assistance.
 

[Danny Petrovski]

Thanks for the reply,

I have read the policy however I am still confused.

I understand that the activation servers for v10 are offline now does that mean I need to purchase a new license to upgrade?

Is my existing serial number for v10 no longer valid for the new versions?

 

[Leslie V]

Hello @Danny Petrovski

You can upgrade your existing v10 key here: https://www.gonitro.com/pro/upgrade

It will not work on other versions.

[Victor Tapia]

Hi, I am having problems activating my product. I upgraded my laptop to Windows 10, and re-installed my Nitro Pro 11.0.3.134.

Trying to use the same Serial for my new installation it is rejected and a 14-day 12-day trial notice is showed.

I have the information about my former Installation ID, Computer ID and Serial as well as the new installation ID and the "new" Computer ID, although it's the same laptop.

Please help.

[Leslie V]

Hello @Victor Tapia

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down. You may refer to our Sunset Policy here: https://www.gonitro.com/nps/product-details/sunset-policy 

We recommend to upgrade to our latest version, V14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 14, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Please let us know if you need any further assistance.
 

[kaylaartist]

This doesn't work since to upgrade I still need a serial number!!!

[Leslie V]

Hello @kaylaartist

Thank you for posting on our Community Forums!

You have a version 11 key. I sent you a direct message with your serial number. Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down. You may refer to our Sunset Policy here: https://www.gonitro.com/nps/product-details/sunset-policy 

We recommend to upgrade to our latest version, V14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 14, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Please let us know if you need any further assistance.