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Serial Number Validation

Gordon Yapp

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I upgraded a serial number this last week, *** with no problem.  I have another user with serial number *** and it is unable to validate it. Any ideas? Reason is, I had to upgrade their computers to new ones and seemed easiest to just upgrade them to 14. Thanks

Edited by Leslie V
Deleted Confidential Information (Serial Number)
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Hi, I am having problems activating my product. I upgraded my laptop to Windows 10, and re-installed my Nitro Pro

Trying to use the same Serial for my new installation it is rejected and a 14-day 12-day trial notice is showed.

I have the information about my former Installation ID, Computer ID and Serial as well as the new installation ID and the "new" Computer ID, although it's the same laptop.

Please help.

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  • Official Nitronaut

Hello @Victor Tapia

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down. You may refer to our Sunset Policy here: https://www.gonitro.com/nps/product-details/sunset-policy 

We recommend to upgrade to our latest version, V14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 14, please visit our upgrade page: 
Please let us know if you need any further assistance.

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