Gordon Yapp Posted December 4, 2023 Report Share Posted December 4, 2023 (edited) I upgraded a serial number this last week, *** with no problem. I have another user with serial number *** and it is unable to validate it. Any ideas? Reason is, I had to upgrade their computers to new ones and seemed easiest to just upgrade them to 14. Thanks Edited December 7, 2023 by Leslie V Deleted Confidential Information (Serial Number) Link to comment Share on other sites More sharing options...
Gordon Yapp Posted December 5, 2023 Author Report Share Posted December 5, 2023 My colleague only has 3 more days left on her trial and I have to buy a license. Any update for this serial number? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted December 7, 2023 Official Nitronaut Report Share Posted December 7, 2023 Hello @Gordon Yapp Thanks for contacting Nitro! I have made some modifications to your records to allow the upgrade. I recommend that you try again to upgrade here: https://www.gonitro.com/pro/upgrade Please let me know how that goes. Link to comment Share on other sites More sharing options...
Gordon Yapp Posted December 7, 2023 Author Report Share Posted December 7, 2023 Excellent. Thanks very much. All good Link to comment Share on other sites More sharing options...
Victor Tapia Posted December 11, 2023 Report Share Posted December 11, 2023 Hi, I am having problems activating my product. I upgraded my laptop to Windows 10, and re-installed my Nitro Pro 11.0.3.134. Trying to use the same Serial for my new installation it is rejected and a 14-day 12-day trial notice is showed. I have the information about my former Installation ID, Computer ID and Serial as well as the new installation ID and the "new" Computer ID, although it's the same laptop. Please help. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted December 14, 2023 Official Nitronaut Report Share Posted December 14, 2023 Hello @Victor Tapia Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down. You may refer to our Sunset Policy here: https://www.gonitro.com/nps/product-details/sunset-policy We recommend to upgrade to our latest version, V14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 14, please visit our upgrade page: https://www.gonitro.com/pro/upgrade Please let us know if you need any further assistance. Link to comment Share on other sites More sharing options...
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