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Need a download to version 12

Monica Dupen

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When trying to install our license on a new PC it is not working due to the version.  Can you please provide me with a version 12 download?


here is or license info when checking it online:

Serial Number     xxxxXXXXXXXXxxxx
Version     12
Status     Active
Number of Activations     0
Number of Activations Allowed     2

Does this mean we need to deactivate a PC or does it mean there are still 2 activations remaining?




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  • Official Nitronaut
Allain Umailin

Hello @Monica Dupen,

Thank you for reaching out to us through our Community Forums!

To further assist you, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones.

You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread.

Thank you very much in advance and I am looking forward to hearing back from you. 

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