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Cannot deactivate-move Nitro Pro


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I'm disposing of my desktop PC in favor of a new laptop.  When I tried to deactivate Nitro Pro, or even when I tried to open a ticket, my SN was not recognized.  I'm an individual (i.e. not a business), and I'd hate to lose this program.  What do you advise?  I can provide my SN, but don't know if I should do that before hearing back from you.  Thanks for any help you can provide.

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  • Official Nitronaut
Reymund Oyong

Greetings @dwolff51@yahoo.com

Thank you for reaching out through our Community Forums!

I understand that you would like to move your version 12 installation to a new computer. 
Please note that we no longer support Nitro Pro 12 and older versions as these have reached the End of Life (see Sunset Policy) and their activation servers have been shut down. 

We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in Conversion, OCR, and Accessibility functions. 

To upgrade to the latest version with a discounted price, please visit our Upgrade Page located here https://www.gonitro.com/support/upgrade 

Kind regards, 

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