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Old computer crashed and I need to install on my new computer

Helena Noonan

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Helena Noonan

I need help with reinstalling Nitro on my computer that has been wiped clean due to a crash. When I go to try and reinstall, it's saying that I don't have an available license. I'm unable to deactivate because Nitro is no longer installed on it. I have the activation code and am needing some help. Thank you!


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Reymund Oyong

Greetings @Helena Noonan

Thank you for reaching out through our Community Forums!

I have made an adjustment on your Nitro PDF Pro license so you can proceed with the activation. 
Please try to activate again by navigating to the Help tab > About Nitro Pro > Activate, enter your serial number then click Activate. 

Kind regards, 

Edited by Reymund Oyong
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