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Unable to activate on new computer

Guy Scharf

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I am transferring to a new laptop and unable to activate Nitro Pro 12, license 23****-******-****68. Activation returns error "-24: Activation Error." I realized I had not de-activated on the older machine, so tried to deactivate it there. I also got the same error message when I tried to deactivate on the old computer.

I originally had installed Nitro Pro 11 and later upgraded to Nitro Pro 12. The license number above is for version 12.0,0.108.

Thank for your helping me get Nitro Pro activated  on the new computer.

Edited by Reymund Oyong
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  • Official Nitronaut
Reymund Oyong

Greetings @Guy Scharf

Thank you for reaching out through our Community Forums!

I understand that you would like to move your version 12 installation to a new computer. 
Please note that we no longer support Nitro Pro 12 and older versions as these have reached the End of Life (see Sunset Policy) and their activation servers have been shut down. 

We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in Conversion, OCR, and Accessibility functions. 

To upgrade to the latest version with a discounted price, please visit our Upgrade Page located here https://www.gonitro.com/support/upgrade 

Kind regards, 

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