Trying to upgrade from Nitro 12.6 to Nitro 14

[Paulette Butler]

I am trying to upgrade from Nitro 12.6 to Nitro 14 but I get a message that my serial number cannot be located.  What do I do now?

[Reymund Oyong]

Greetings @Paulette Butler

Thank you for reaching out through our Community Forums!

Please provide the serial number that you would like to upgrade to the latest version. We need this information so we can check its status and eligibility for upgrade. 
You can send the serial number here, and we will hide it before approving the post.

Kind regards, 

[Maciej Mistygacz]

I have version 12 of Nitro Pro, they need to transfer it to a new computer.
I cannot deactivate it using the link: https://licenses.gonitro.com/prd/portal, message: "Please select devices to deactivate."
I also cannot update to version 14 at https://www.gonitro.com/support/upgrade, the message "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade , please leave a post on our Community Forum and update us with your issue."
What should I do ? my serial number: 234***-******-****79

Edited January 9 by Reymund Oyong
Hide Serial Number

[Reymund Oyong]

Greetings @Maciej Mistygacz

Thank you for reaching out through our Community Forums!

I have made the necessary adjustments to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal.
Please access again our Upgrade Page and then try to upgrade your serial number. 

Kind regards,