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Can't access license, serial number, etc to activate


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I have used nitro for years.  I had to reinstall windows and now cannot activate. It asks for serial number, which I cannot find anywhere. I can log in to my account but can find nothing.  I also contacted Cleverbridge and the number they gave me is NOT a serial number!!  I NEED THIS FOR MY WORK!!!

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  • Official Nitronaut
Reymund Oyong

Greetings @kaylaartist

Thank you for reaching out through our Community Forums!

I found a license purchase under your email address kare**********@buildingbetterbonds.com, however, the license is a version 11 serial number which we no longer support as it has reached the End of life. Any activation or deactivation using this license will no longer work since their activation servers have been shut down.

I still sent the details of the license through private message here. 
I have also sent the link on where you can upgrade this license with a discounted price. 

Kind regards, 

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