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"Serial Number Does Not Exist" with Version 14


wendy823

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The above process did not work for me.  When I went to Help>Activate I got the message that my serial number did not exist.  I had previously been using version 13, but reinstalled version 14, thinking it might be correcting some of the problems I was having with 13.  TY

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  • 2 weeks later...
  • Official Nitronaut
Allain Umailin

Hello @wendy823,

Thank you for reaching out to us through our Community Forums!

To further assist you, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones.

You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread.

Thank you very much in advance and I am looking forward to hearing back from you. 

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