James Otis Posted December 11, 2023 Report Share Posted December 11, 2023 I have followed every step including entering in SN# and it recognizes my License as it shows how many I have and how many activated. It states to DEACTIVATE and you will be able to ACTIVATE immediately in NITRO application. I do that and get an error message saying SN# is no valid. I tried to log a ticket and it puts me in an endless loop back to the same validate of SN# Can someone please assist in getting the Software I purchased up and running again please? Thank you Jim Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted December 12, 2023 Official Nitronaut Report Share Posted December 12, 2023 Greetings @James Otis Thank you for reaching out through our Community Forums! An activation issue will likely occur if the version of the license does not match the version of the application that you would like to activate. In checking your email address, I see that you have a version 13 serial number. Please ensure that you install Nitro PDF Pro 13 so you can successfully activate using your existing version 13 license. The Nitro PDF Pro 13 installer can be located from the link below: https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 13' link. Once the correct version is installed, you should be able to activate using your version 13 serial number. Kind regards, Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now