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Have new computer but cannot see entire serial number

Shirley Sanchez

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Shirley Sanchez

Have a new computer and need the entire serial number for Nitro Pro  When going to 'About Nitro Pro'> I see only see XXXXXXXXXXXXXXXXXXXXXX

My understanding is that I need to deactivate the old one and download the same old version on the new computer and use the serial number. Help appreciated.

Edited by Leslie V
Deleted Confidential Information (Serial Number)
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  • Official Nitronaut

Hello @Shirley Sanchez

Thank you for contacting us.

Unfortunately, I was unable to find a serial number using the email address that you provided. I will only be able to locate your serial number if you purchased Nitro Pro from our website. If you purchased Nitro Pro from our website please provide us with the following information so we can look up your account.

1.    First and last name of purchaser
2.    Email address used purchase Nitro
3.    Order reference number

I look forward to hearing back from you.

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