Nadine Brink Posted December 14, 2023 Report Share Posted December 14, 2023 I Have the long license number - how can I recover the serial number so I can activate my account again. after a PC upgrade? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted December 14, 2023 Official Nitronaut Report Share Posted December 14, 2023 Hello @Nadine Brink Thank you for reaching out to us through our Community Forums! I sent you a direct message with your serial number. Cheers! Link to comment Share on other sites More sharing options...
Sandra Ollier Posted December 28, 2023 Report Share Posted December 28, 2023 @Leslie V I too am having the exact same issue: I purchased Nitro a while back and paid in full the "one time fee". I just got a new computer this past week and now it won't let me download Nitro and it is saying, We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue whenever I enter my serial number. I am frustrated because it appears I am going to have to repurchase nitro for another "one time fee" and I just wont be able to do that. Thank you, Sandra Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 7 Official Nitronaut Report Share Posted January 7 Hello @Sandra Ollier I sent you a direct message with your serial number. To upgrade to version 14, please proceed to the following web page, https://www.gonitro.com/pro/upgrade Enter your serial number and follow the prompts to receive a new Nitro Pro 14 serial key and installation files. Hope that helps! Link to comment Share on other sites More sharing options...
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