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Never received my activation key

Ricardo Martinez

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  • Official Nitronaut
Allain Umailin

Hello @Ricardo Martinez,

Thank you for reaching out to us through our Community Forums!

I checked your email address and I can see that you purchased a subscription version of Nitro PDF Pro which is why no license number or serial number was provided to you.

Also, you should have received the email with the subject line "Reference #431wxyz79: Your Nitro Pro order", that is your Invoice email and you should have received another one which is an account activation email from "Team Nitro" with the subject "Activate Your Nitro Account."

To set up and activate the Nitro PDF Pro subscription version, you need to set up your account and assign the license to your account so kindly open the account activation email from "Team Nitro" with the subject "Activate Your Nitro Account." Click "Set up account" to create a password and activate your account.

You will then be directed to the Nitro Admin portal to access your Nitro products where you can assign the license and download and install "Nitro PDF Pro for Windows".

After installing, launch the program and you should get a prompt to log in to your Nitro Sign account. This should change the program from 'Reader' mode to a full version.

Please let us know how it goes and if you need anything else. We appreciate your business.

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