-24: Activation Error

[Alan Frank]

The hard drive on my computer died. I attempted to reinstall Nitro Pro 11 on a spare laptop. I would also like to install it on my office laptop and use them simultaneously. When on the Nitro Pro site, it asked me to input my license number which I did, but I did not receive a screen to deactivate the previous computer, probably because it only works for Nitro Pro 12 and up. I believe it indicated that I'm entitled to 2 activations, which would be perfect. Regardless, I'm just trying to at least transfer over the license to my spare laptop so that I may continue to use the program which I paid for. If it is accurate to activate on 2 computers, great. Either way how do you activate for one or for both when you receive a -24 error code on both computers? 

[Allain Umailin]

Hello @Alan Frank,

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro Pro 11

We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 14 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

To know more about some enhancements and fixes with Nitro PDF Pro 14, please visit our Release Notes page https://www.gonitro.com/product-details/release-notes 

In addition to that and many other feature improvements, version 14 also contains some important security vulnerability fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates 

 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13 (Q4 2019). 

You can find these Nitro Pro 12.16.9.574 installers and activate it with your current Nitro Pro 11 serial number 234601-xxyyzz-110822:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. To bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

Thank you for choosing Nitro and I hope this helps.