Upgrade

[Matthew Hays]

Hello,

I am trying to see about an upgrade from v13 to v14. I have entered in the serial number on the https://www.gonitro.com/support/upgrade page but am seeing the following message:

We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

Thank you,

Matt

Edited December 19, 2023 by Allain Umailin

[Allain Umailin]

Hello @Matthew Hays,

Thank you for reaching out to us through our Community Forums!

I am afraid I am unable to find the purchase under your name or email address and to help you with your request, could you please provide the following information for me?

-The full name and address of the purchaser

-The email address used to purchase Nitro PDF Pro

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

[Allain Umailin]

Hello @Matthew Hays,

Thank you for the private message and our sincere apologies for the delay.

An adjustment has been executed to your Nitro PDF Pro 13 license so please try again upgrading through our Upgrade Portal page below:

https://www.gonitro.com/support/upgrade

Cheers!