Nitro Pro 13 Freezing in the task bar

[Stéphane Dupuis]

Hello,

For a few days, Nitro Pro is launching but appears only in the task bar at the bottom of my screen. No way to have it full screen or to do anything with it. I have already unintall completely (deleting all the files related to the program using an unintaller program) and re-install it from scratch but unfortunately it does not solve the issue. I have also tried to install version 14 but then I can only have the trial version and can not activate it. I have seen from another forum topic that it is an issue exprerienced by some else but the proposed solution is not working.

Thanks for your advise

Stéphane

 

[Reymund Oyong]

Greetings @Stéphane Dupuis

Thank you for reaching out through our Community Forums!
If you are still experiencing this issue where the Nitro PDF Pro icon only showed up on the Windows Taskbar without any error message after launching the program, please try the following: 

1. Open Nitro PDF Pro again.
2. From the Windows Taskbar, focus on Nitro Pro by clicking on it.
3. Press the Windows key + Left/Right arrow on your keyboard until the Nitro Pro window appears.

Sometimes, this happens when Nitro Pro is stuck outside the displayed area on your monitor.
You can also check if you can move the Nitro Pro window (in case it's off-screen) by holding Shift, right clicking the Nitro Pro icon in the Taskbar, and selecting "Move". Then, continuously press the Left/Right arrow key on your keyboard until it appears on the screen.

You may also try Maximizing the application in the Task Manager > Processes tab. When you see the Nitro Pro Icon under the Processes tab of Task Manager, expand it, then right-click and select Maximize.

Kind regards,