Custom Stamps inserted with Nitro do not appear in pdf document when viewed with other viwers like Adobe.

[Costas Santamas]

Custom Stamps inserted with Nitro do not appear in pdf document when viewed with other viewers like Adobe.
These Custom Stamps worked fine previously. I thing the problem appeared after update 14.17.2.29 or 14.18.1.41.
Inserting the images which were used to create the custom stamps works just fine. The images are visible to third party
viewers,
 

[Costas Santamas]

On 12/20/2023 at 3:21 PM, Costas Santamas said:

Custom Stamps inserted with Nitro do not appear in pdf document when viewed with other viewers like Adobe.
These Custom Stamps worked fine previously. I thing the problem appeared after update 14.17.2.29 or 14.18.1.41.
Inserting the images which were used to create the custom stamps works just fine. The images are visible to third party
viewers,
 

No response from Nitro support. I unistalled version 14.18.1.41, installed previous version 14.14.0.13, rectivated and now custom stamps work fine.
I hope Nitro PDF Pro  14 will be corrected in a future update.

Edited December 23, 2023 by Costas Santamas

[Reymund Oyong]

Greetings @Costas Santamas

Thank you for reaching out through our Community Forums!

This issue has been fixed in the future build of Nitro PDF Pro 14.
The 14.14 build is not affected by this issue, and downgrading to this build is the current workaround. 

I recommend following our Release Notes page for new release updates. 
We apologize for the inconvenience this issue has caused. 

Kind regards,